Director, Operations, Earnings Excellence

Position Summary... Lead the transformation of global Earnings Operations for the Spark Driver Program. As Director, you’ll architect and scale end-to-end processes for contractor earnings, ensuring accuracy, compliance, and operational excellence.

This is a unique opportunity to shape enterprise standards and drive innovation at the intersection of finance, technology, and the gig economy. About the Independent Contractor (Spark Driver) Earnings Team: Our team is responsible for the seamless calculation, disbursement, and reporting of independent contractor earnings worldwide. We operate with a focus on compliance, data integrity, and continuous improvement, directly impacting both company performance and the experience of our global contractor network.

This role is pivotal in setting best practices and driving operational rigor across the organization. What you'll do... Oversee all aspects of global contractor earnings operations, designing and implementing strategies, systems, and standards that ensure payments are accurate , timely , and fully compliant with regulatory requirements across multiple markets.

Drive process standardization and operational excellence by developing comprehensive SOPs, establishing performance metrics, and leveraging automation and emerging technologies to improve efficiency and reduce errors at scale. Partner cross-functionally with technology, finance, and compliance teams to ensure that earnings processes are fully aligned with organizational strategy, maintaining a proactive approach to industry and regulatory changes. Implement robust data governance by defining master data strategies, setting metadata standards, and collaborating to ensure contractor earnings data is accurate , transparent, and secure.

Provide inspirational leadership and direction for a high-performing team, focusing on coaching, development, and fostering a culture of continuous improvement and service excellence for both internal and external stakeholders. What you’ll bring... At least 12 years of progressive experience in contractor earnings operations or financial disbursements, with a minimum of 5 years in a senior leadership capacity managing large-scale, complex operations.

Deep expertise in contractor compliance—including U.S. and global reporting—and a strong track record of implementing or optimizing technology solutions that support operational scalability and regulatory adherence. Demonstrated experience leading cross-functional initiatives involving data governance, compliance, and technology, with the ability to solve complex problems and implement sustainable, enterprise-wide improvements.

Strong operational excellence mindset, with hands-on experience using methodologies like Lean or Six Sigma to standardize workflows, drive measurable improvements, and minimize organizational risk. Exceptional leadership, communication, and stakeholder management skills, with the ability to influence at all levels, build effective partnerships, and drive a culture rooted in integrity, ethics, and continuous improvement. The above information has been designed to indicate the general nature and level of work performed in the role.

It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Your Career Journey at Walmart At Walmart, we want to make sure your experience connecting with us is seamless and straightforward.

Here’s what to expect when interacting with us as recruiters: We’ll reach out via verified LinkedIn profiles or emails ending in " @walmart.com .” or “ @samsclub.com ”. All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com . There is no cost or payment required to apply or be considered for a position.

If you have any doubts about a communication , feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart! At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart . The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Working on cross-functional teams or projects Masters: Business Administration Project Management - Project Management Professional - Certification Primary Location...

703 Associate Dr, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.