Legal Technology Operations Senior Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Global Affairs Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 05/07/2026. Job Description The Salesforce Legal Operations Shared Services team is a vital part of our Legal Operations department, focused on enhancing operational efficiency within Salesforce Legal. We manage a high volume of cases, leveraging process and technology to support our Legal and Corporate Affairs teams.

As a Legal Technology Operations Senior Analyst, you will drive operational excellence through intelligent automation, data-driven insights, and continuous process optimization. You will leverage technology and analytics to transform how our practice areas operate, identifying opportunities to automate repetitive work, eliminate inefficiencies, and scale our services. Your role will focus on building sustainable, automated solutions that deliver measurable improvements in speed, quality, and customer satisfaction.

You will work out of the Denver office on a hybrid schedule, 3 days a week. Key Responsibilities: Execute diverse daily operational tasks across the team's service varied portfolio, ensuring consistent delivery and quality standards Be accountable for a subset of legal processes; start with an understanding of the business objectives that drive the work Design, build, and maintain reports and dashboards that deliver real-time visibility into operational performance, quality metrics, and delivery outcomes. Analyze data trends to uncover bottlenecks and identify automation opportunities Implement process automation improvements that put the user experience first Partner with business stakeholders, build trust in strategic recommendations, and pivot to change together Establish and conduct regular quality audits to ensure compliance, accuracy, and optimal performance Create process documentation, business requirement documents (BRDs), and functional specifications Conduct gap analysis to assess current capabilities against business objectives and recommend solutions to close identified gaps Required Qualifications: Minimum of five years of experience in operations and/or technology services roles, along with experience in any legal field.

Demonstrated track record of implementing automation solutions that deliver measurable efficiency gains Strong analytical mindset with proven ability to work with data, identify patterns, and drive decisions based on insights Ability to perform well under pressure, work independently, and adapt quickly to changing business needs Excellent problem-solving skills with a focus on data integrity, process optimization, and continuous learning Strong organizational skills, attention to detail, outstanding time management, and communication skills Aptitude for shifting between multiple work types and changing priorities. High level of professionalism and discretion in handling sensitive or confidential information Outstanding oral and written communication skills; able to communicate complex technical concepts and data insights effectively Proficient in Salesforce (Sales Cloud and Service Cloud), Microsoft Office, and/or Google Suite Degree or equivalent relevant experience. Experience will be evaluated based on the Values & Behaviors for the role (e.g.

extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred Qualifications: Advanced proficiency in data analytics tools such as Salesforce Reports and Dashboards, Einstein Analytics, Tableau, or similar platforms Experience building automated workflows using tools like Flow Builder, Process Builder, or similar automation platforms Proven track record of analyzing, visualizing, and acting on raw data to drive measurable business outcomes Experience in process improvement methodologies (Lean, Six Sigma) and/or project management Familiarity with Apttus, Ironclad, or similar Contract Lifecycle Management tools Experience with data modeling, SQL, or other data tools Ability to navigate and function effectively through ambiguity A sense of humor and ability to have fun is a plus! Join our team and help us build the future of Legal Operations through smart automation and data-driven innovation! Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.

Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.

Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly?

It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.

Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $94,000 - $142,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.