ACS Senior Strategy & Operations Manager - JAPAC

The Opportunity The Senior Strategy & Operations Manager (SOM) for APAC & Japan is an individual contributor role responsible for enabling consistent execution, operational rigor, and performance transparency across Adobe Customer Success & Engineering organisations. This role partners with regional and global leaders to translate strategy into actionable operating plans, while accounting for regional scale, capacity constraints, and market nuances. Key Responsibilities Act as the main ACS Operations partner for Japan and APAC within Customer Success Inspect business performance to drive accountability, help maintain data hygiene and regional adherence to global processes, while providing feedback to help improve regional efficiencies.

Deliver operational insights and performance analysis (e.g., NDR, URR, utilization, capacity) to support leadership decision‑making Establish repeatable business rhythms, streamline workflows, and drive continuous improvement across teams and regions. Support regional compensation and incentive governance, including plan alignment, validation, and exception support Support capacity, coverage, and headcount discussions with regional leadership and partner with local finance and global capacity teams Drive process consistency and operating model adoption, supporting regional change and enablement initiatives Partner with our Data & Analytics team as the regional contact for reporting needs & enhancements that drive global alignment and operational efficiencies Support QBRs, leadership reviews, and key execution milestones with clear, data‑backed insights Scope and Impact Regional scope across APAC and Japan Direct impact on operational performance, execution quality, and leadership decision‑making Influences outcomes through data, insight, and cross‑functional partnership rather than people‑management authority Autonomy and Complexity Operates with moderate autonomy in a highly matrixed, global environment Balances global standards with regional execution needs Exercises judgment in ambiguous situations with guidance from senior leadership as needed Minimum Qualifications Experience in Strategy & Operations, Business Operations, or Sales/Customer Success Operations Strong analytical skills across performance metrics, compensation mechanics, and capacity modelling Proficiency in Excel, PowerPoint, and AI tools that boost productivity Experience supporting APAC and/or Japan markets Ability to operate independently and influence without formal authority Strong written and verbal communication skills with senior stakeholders Hands on mentality, proactive, and great attention to detail Preferred Qualifications Experience working in a global, matrixed organization Familiarity with regional compensation governance beneficial but not essential Experience supporting cross‑regional or multi‑geo teams Ability to work independently and proactively in a virtual team environment Success Criteria Regional leaders rely on this role to drive operational excellence for operational clarity and execution support Business inspection is part of the run the business, and drives clear actions and accountability to help improve regional efficiencies and overall performance Performance risks are identified early with clear, actionable recommendations JAPAC operations demonstrate innovation, consistency, transparency, and regional relevance SOM builds and maintains trust-based relationships with business partners across the organization to align people, processes, and systems Adobe for All Adobe strives to build an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs developed to make everyone feel included, we're committed to encouraging a diverse and inclusive environment for all.

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