Sr Director, Engagement Management – Higher Education & Nonprofit

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.

The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm.

We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back.

In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses.

Our solutions combine the lower cost of ownership of SaaS with a modern approach to applications. Founded by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers Human Capital Management, Payroll, Financial Management and Student solutions for midsize and large organizations. About the Role The Senior Director of Engagement Management will be responsible for growing and managing a team of Engagement Managers, Project Directors, and Delivery Directors focused on successfully deploying our product solutions in our Higher Education & Nonprofit (HENP) practice.

In addition, the Senior Director will work with our product strategy and management teams to ensure we’re developing the right service offerings to meet the needs of our customers. The Senior Director will work with sales leadership to develop business through positioning and selling services for new and existing customers. The Senior Director will be measured on customer retention, customer satisfaction, partner engagement, sales support, and revenue and margin goals.

Key Areas of Responsibility: • Hires, develops and retains a team of highly skilled Engagement Managers, Project Directors, and Delivery Directors dedicated to delivering the Workday suite of products including but not limited to HCM, Financials and Student and ensuring customer satisfaction with the Workday solution. • Lead the execution of the "Future of Delivery" for Higher Education, focusing on shifting institutions from legacy systems (Banner, Colleague, PeopleSoft) to a unified, AI-driven cloud environment. • Ensures that Engagement Managers, Project Directors, and Delivery Directors are meeting standards set forth in Workday’s implementation methodology.

• Works across organizations to ensure we have a clear strategy and messaging regarding the role Workday, and our partners will play on Workday deployments. • Engages with our GSP team to help prioritize and ensure the completion of strategic initiatives key to making the HENP practice a success. • Serves as an Executive Sponsor on customer projects.
• Delivers on quarterly customer retention, team utilization, forecasting, revenue and margin objectives. • Aligns with the Regional Sales Team to develop new subscription and professional service business; this includes but is not limited to active participation on prospect/customer opportunities. • Engages with the Regional Sales Team to ensure we’re properly positioning and selling our implementation, technology and education services and helps develop sales pursuit teams to support large opportunities.
• Serves as the escalation point for resolving customer implementation issues. • Contributes to the strategic direction of the Professional Services organization through leading and participating on internal initiatives. • Promotes a positive working environment.

About You Basic Qualifications : • Experience (10+ years) successfully growing and managing a $20+ million professional services organization. • Experience (10+ years) managing and developing project managers in a matrix environment supporting multiple customers. • Experience (10+ years) in delivering large enterprise projects.

Other Qualifications : • Ability to balance supporting their team and customer demands along with aggressive revenue and profitability objectives • Ability to leverage leadership skills to motivate and focus the regional organization on team and individual objectives. • Willingness to ‘roll up one’s sleeves’ and assist wherever needed. • Team player who will work across the organization and company to continue improving the way we serve our customers.

• Proven consultative selling skills, with a focus on understanding customer needs, building relationships, and effectively communicating value to drive customer satisfaction, retention, and revenue growth. • Exemplary people management skills, with the ability to motivate and guide teams, foster a positive and productive work environment, and drive successful project completion and employee satisfaction. • Demonstrated executive presence, including strong communication, sales and presentation skills, confidence, and the ability to inspire and influence others.
• Strong conflict management skills, including the ability to identify root causes, utilize effective communication strategies, and implement appropriate resolution techniques to foster a positive and productive work environment. • Ability to travel up to 50%. Posting End Date : 05/31/26.

Applications are accepted for this position on an ongoing basis, through the stated End Date. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location.

As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.

For more information regarding Workday’s comprehensive benefits, please click here . Primary Location: USA.GA.Atlanta Primary Location Base Pay Range: $245,600 USD - $368,400 USD Additional US Location(s) Base Pay Range: $233,400 USD - $414,600 USD Additional Considerations: The application deadline for this role is the same as the posting end date stated as below: 05/31/2026 Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills.

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