Product Manager, Trip Quality Merchandising and AI

The Community You Will Join:

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product intuition with research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make:

Airbnb is seeking an experienced product leader to own the guest-facing quality merchandising experience. You will join the team focused on trip quality, building features that close the gap between guest expectations and actual trip experiences. This team's work touches every single booking decision on a platform that facilitates  hundreds of millions of trips and an incredibly diverse global inventory. 

You will ship and iterate on AI-powered features that help guests make more confident booking decisions — synthesizing signals from reviews, ratings, and listing data into quality information that is clear, personalized, and trustworthy. This means working hands-on with Data Science to evaluate model performance and translate outputs into better product decisions, not just defining requirements and handing them off.

This role requires close partnership with the Policy, Privacy, and Legal teams — particularly on review integrity,  AI-generated content, and trust-related guest-facing features. You will work especially closely with the quality data platform team to generate and consume accurate quality signals that foster a trusted marketplace, as well as across Design, Engineering, and Data Science to ship and iterate at scale. This is a critical role that spans the end-to-end guest experience around listing quality information, and the features you build will be part of the experience for every guest who considers booking on Airbnb.

A Typical Day: 

• Develop and execute the product roadmap for Trip Quality Merchandising and AI, with a focus on shipping AI-powered features that improve how guests evaluate listing quality.
• Define product requirements for generative AI features (e.g. listing summaries, quality highlights) and ML ranking systems, including evaluation criteria, guardrails, and iteration plans.
• Partner with Data Science to assess model performance — understanding where outputs are accurate and trustworthy, and where they fall short — and translate those assessments into concrete product improvements.
• Craft the product narrative that inspires teams, leadership, and the company and builds alignment  on the quality merchandising strategy.
• Partner with design, engineering, and customer support to deliver features that improve both guest and host experiences. Collaborate closely with our Policy, Privacy, and Legal teams on topics that are essential to making Airbnb one of the most trusted marketplaces in the world.
• Build AI-powered features that improve how guests evaluate listing quality, partnering with Data Science to evaluate model performance and translate outputs into product decisions.
• Build deep expertise in how guests evaluate listing quality through user research, marketplace data, and competitive  analysis; use those insights to define and prioritize features that will lead to improved user experiences and a better Airbnb service.
• Make prioritization decisions that balance guest experience, platform integrity, and host impact. Efficiently execute to ship updates and deliver impact for our business and customers.

Your Expertise:

• 10+ years of product management experience.
• Hands-on track record shipping AI/ML-powered features on consumer products — including generative AI features (LLM-based summarization, content generation) and ML ranking or personalization systems — with direct involvement in defining evaluation criteria and improving model outputs.
• Expert ability to use data and business analysis to inform product strategy and drive decisions.
• Domain familiarity with marketplace trust/quality, search/ranking/relevance, or content/feedback systems is strongly preferred.
• Experience creating product messaging and delivering to customers.
• Demonstrated track record of building cross-functional and executive leadership alignment.  
• Experience working on consumer products with marketplace dynamics on a global scale.
• Entrepreneurial track record of taking an idea to reality.
• Excited to lead cross-functional execution, from strategy through shipped product in a fast-paced environment.
• Desire to do individual contributor product management work.
• Excellent written and verbal communication; adept at simplifying complex AI/ML and data concepts for diverse audiences.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in San Francisco, California to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.