Director, Internal Communications

SoFi

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United States First seen 1 day, 3 hours ago Last seen 3 hours, 57 minutes ago Greenhouse

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Job Description

AI Summary

• Lead internal communications strategy and execution across a global financial services organization, partnering with executives to drive employee engagement and culture • Direct company-wide programs including all-hands meetings, product launches, organizational changes, and leadership transitions while providing strategic counsel during critical moments • Develop measurement frameworks and optimize communications initiatives using data-driven insights and emerging technologies like AI and collaboration platforms • Require 10+ years of internal communications experience, with preference for background in technology or financial services companies • Shape SoFi's next growth chapter as a key leader on the Communications & Policy team, focusing on organizational alignment and employee connection during transformation

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role:

We’re seeking an experienced internal communications leader to help take SoFi, its culture, and its mission to new heights. The Director, Internal Communications will lead our internal comms team and partner closely with executives and a wide range of business unit and functional leaders to inform, inspire, and connect employees across our global organization. We’re looking for an innovation-minded leader who sweats the details, brings a steady hand in a crisis, and stays ruthlessly focused on business impact.

As a leader on our Communications & Policy team, you’ll play a key role in helping SoFi successfully navigate its next chapter of growth through even stronger employee engagement and a world-class culture.

Key Responsibilities:

Drive core company-wide internal communications programs: Direct and identify opportunities to optimize company-wide communications programs including: hands meetings, product roadmap reviews, annual priority setting, and product/initiative launches
Provide strategic counsel and hands-on support for critical initiatives: Advise leaders and orchestrate employee engagement surrounding high stakes moments, including organizational changes, leadership transitions, corporate integrations, and more
Identify opportunities to strengthen employee engagement and culture: Partner with our People team and other leaders to champion our culture, diagnose opportunities to improve engagement, and bring fresh perspectives that inform and inspire our employees
Champion communications best practices that enable organizational agility and alignment: Advocate for excellence across employee-facing communications and ensure our content is compelling and actionable
Refine measurement and optimization capabilities: Track engagement metrics and gather feedback to continuously improve our team’s impact
Harness technology to extend our impact: Ensure we maximize the value of existing tools, whether it’s a channel like Slack or Zoom, or generative AI methods like ChatGPT, and evaluate new ones as needed

Qualifications:

10+ years of experience in internal communications, with strong preference given to candidates who have worked in technology or product-driven financial services companies
Strong portfolio of creative, visually engaging internal communications content
Demonstrated record of successfully navigating large-scale organizational changes, leadership transitions, employee engagement initiatives, and corporate integrations
Strong business acumen and ability to translate complex or abstract concepts into engaging, creative communications that break through with employees
Comfortable operating under fast-changing, competing, or abstract priorities, often in direct partnership with company executives
Skilled at navigating complex, matrixed organizations
Direct people management experience
Bachelor’s degree

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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Job Information

Company:
SoFi
Location:
United States
Job Type:
Internship
Work Location:
Remote
Experience Level:
Senior
Source:
Greenhouse
Status:
Active

Activity Score

84 /100

Very Active (84)

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