Lock Desk Analyst

SoFi

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Frisco - TX First seen 1 day, 4 hours ago Last seen 4 hours, 2 minutes ago Greenhouse

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Job Description

AI Summary

• Manages rate lock policies, procedures, and compliance for mortgage loans while maintaining pricing accuracy and profitability standards • Requires 2+ years mortgage industry experience with proficiency in Encompass and Optimal Blue software, plus Excel skills and knowledge of TRID guidelines • Acts as primary escalation contact for internal teams and external stakeholders, handling loan re-prices, lock extensions, and compliance issues • Performs data entry, monitoring, and quality control on rate locks while coaching newly onboarded team members in a fast-paced environment • Requires bachelor's degree in Finance, Economics, or related field; must work independently with strong attention to detail and organizational skills

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

The Lock Desk Specialist will be responsible for ensuring SoFi company policies and procedures related to rate locks are accurate and meet loan pricing compliance standards. This role requires meticulous attention to detail, strong organizational skills, and the ability to work independently in a fast-paced environment. The ideal candidate will have experience in the mortgage industry, proficiency in relevant software, and the ability to serve as a critical point of contact for both internal teams and external stakeholders.

What you'll do:

Enforce Lock Desk policy & procedures.
Assist the company’s loan officers with rate lock maintenance, loan re-prices, and general Lock.
Monitor and track Best Effort rate locks with investors.
Confirm loan pricing accuracy and profitability.
Conduct systematic data entry for all interest rate lock requests and re-prices.
Act as the main point of contact for escalation scenarios.
Process Change of Circumstances, Loan Concessions, Lock Scrubs, and Lock Extensions.
Monitor various shared email in-boxes and perform work within SLA.
Act as a primary point of contact with the Loan Setup Client Experience Team to ensure loan terms are compliant.
Ensure the accuracy of fees; create a file structure for outbound disclosures.
Monitor robotics outcome reports and scrub loans that fail to queue back up for automation or work manually.
Coach, train, and educate teammates who are newly onboarded.

What you'll need:

A four-year college degree in Finance, Economics, or another related field is preferred
2+ years in the mortgage industry preferred
2 + years of Encompass experience
2+ years of Optimal Blue experience
Microsoft Excel proficiency
General knowledge of financial markets
Knowledge of TRID guidelines
Ability to work quickly, accurately, and independently in a very fast-paced environment
Comfortable working under a high level of confidentiality
Detail-oriented and strong time management / organizational skills

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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Job Information

Company:
SoFi
Location:
Frisco - TX
Job Type:
Internship
Work Location:
Remote
Experience Level:
Mid
Source:
Greenhouse
Status:
Active

Activity Score

86 /100

Very Active (86)

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