Mid Level - Support Engineer (m/f/d)

Flix

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Berlin, Berlin, Germany First seen 1 week, 4 days ago Last seen 1 hour ago Arbeitnow

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Job Description

AI Summary

• Mid-level IT support engineer managing global infrastructure services including Office 365, Microsoft Intune/Autopilot, device provisioning, and employee technical support across 1st-3rd level ticketing • Required expertise in Office 365 (Teams, Outlook, OneDrive), Microsoft Cloud Services (Endpoint Manager, AAD, Autopilot), and scripting/PowerShell automation with fluent English communication skills • Handle incoming support requests, train employees on IT infrastructure, drive IT business improvements, and work within an international agile team environment • Perks include 12 free Flix travel vouchers, up to 60 days remote work annually, hybrid flexibility, wellbeing counseling, learning & development programs, and mentorship opportunities • Dynamic, tech-driven company culture with competitive pay and strong growth opportunities across multiple global office locations

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. 

Our IT Infrastructure Support Team (as part of our Foundation Division) provides Flix with a wide range of services around the globe. The most important services are fully owned and managed by the team and include the employee device lifecycle based on Microsoft Intune/Autopilot, our Atlassian cloud environment for product and project management, and technical event support. We are the first point of contact for all IT infrastructure-related requests and reliably enable our employees through service desk or on-site support.

About the Role

Together with your team you own services like Office 365, hardware provisioning, global video conferencing, device and asset management 
Proactively look for IT related business improvements and drive innovation in our HR and Finance landscape
Continuously learn from our tech community and improve our internal IT infrastructure 
You manage, solve, or dispatch incoming 1st, 2nd and 3rd level support requests in our ticketing system together with your international support team 
You train and consult our employees regarding usage of our global IT infrastructure and application platform

About You

Proficiency in supporting Office 365 products especially MS Teams, Outlook, OneDrive
Experience in Microsoft Cloud Services (Endpoint Manager, AAD, Autopilot) 
Experience or high interest in scripting for task automation (e.g. PowerShell)
Fun, working in an international, diverse, dynamic, flexible, and enthusiastic working environment
Experience working in agile and self-organized teams 
Proficient in effective communication, with the ability to articulate complex technical information clearly and concisely to diverse audiences
Result-driven and value-oriented 
Fluent in English
Experience in 1st, 2nd and 3rd level IT support in a ticketing system

We look forward to welcoming a talented individual who is ready to make a significant impact on our HR systems and contribute to our continued growth and success.

What We Offer

Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you're ready to grow and lead your journey, Flix is the place for you!

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Job Information

Company:
Flix
Location:
Berlin, Berlin, Germany
Job Type:
Internship
Experience Level:
Mid
Source:
Arbeitnow
Status:
Active

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72 /100

Likely Active (72)

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