Tier 1 IT Support Technician/ Network Admin - Marietta, GA (Onsite Job) - Contract to Permanent Position

ActiveSoft, Inc is seeking an onsite Tier 1 IT Support Technician to assist a client in the construction equipment sector. The role involves providing technical support to approximately 400 users and managing user accounts, permissions, and system performance. Responsibilities • Provide onsite Tier 1 technical support for Windows, macOS, and mobile devices • Troubleshoot and resolve user issues through NinjaOne and other internal systems • Install and configure desktops, laptops, docking stations, monitors, and peripherals • Support remote users with connectivity and application access • Communicate progress updates and resolutions to end users and management • Assist in managing user accounts, permissions, and profiles through Active Directory and Azure • Support backup systems, data integrity, and endpoint security standards • Monitor network and system performance and escalate issues as needed • Help implement process improvements and system enhancements • Troubleshoot and resolve Tier 1 server-side issues across Azure, IES, Tribute, and QuickBooks platforms • Perform basic patching, updates, and maintenance tasks under guidance from senior IT staff • Ensure compliance with internal IT and security protocols • Follow ITIL-aligned practices for incident and change management • Maintain accurate documentation for ticket resolution and system changes • Participate in post-incident reviews to identify recurring issues and recommend preventive actions Skills • 2+ years of experience in help desk, desktop support, or IT operations roles • Strong troubleshooting skills for hardware, software, and network connectivity issues • Experience supporting Windows Server, Active Directory, and Office 365 environments • Working knowledge of NinjaOne or similar RMM tools • Excellent communication and customer service skills • Ability to work onsite full-time in Marietta, GA • Familiarity with Azure, IES, Tribute, and QuickBooks • ITIL Foundation • CompTIA Network+ or A+ • Microsoft Certified: Azure Administrator Associate • Cisco Certified Network Associate (CCNA) • Ability to lift or move up to 50 pounds • May involve bending, kneeling, or standing for extended periods Company Overview • Since 2007, Active Soft, Inc.

It was founded in 2007, and is headquartered in Smyrna, Georgia, USA, with a workforce of 201-500 employees. Its website is http://www.activesoftinc.com/.