Head of Business Systems Analysts, Revenue

Gusto

🔍 Observed

$155K - $194K USD

Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA First seen 3 weeks ago Last seen 6 hours, 28 minutes ago Greenhouse

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Job Description

AI Summary

• Lead strategy and evolution of Gusto's GTM business systems (Salesforce and connected tools) to enable Sales and Marketing teams to manage pipeline, engage customers, and drive revenue growth • Manage and mentor a team of Business Systems Analysts while partnering cross-functionally with Sales, Revenue Operations, Growth, and Finance to translate business needs into scalable systems • Develop a multi-year roadmap for GTM systems that ensures scalability, data integrity, and alignment with company growth priorities • Integrate AI-driven capabilities into GTM systems such as lead scoring, forecasting, and personalized engagement to accelerate decision-making and growth • Requires 10+ years of experience leading GTM Business Systems with strong Salesforce expertise; role is based in Denver, San Francisco, or New York with competitive total rewards package

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the Team:

This team powers the technology, data, and processes that enable Gusto’s go-to-market (GTM) organization to operate with clarity, efficiency, and scale. We build and manage the Salesforce ecosystem and connected GTM tools that drive how Sales and Marketing engage with prospects and customers.

Our mission is to create a seamless, data-driven foundation for growth — ensuring every GTM team has the insights, automation, and systems they need to deliver exceptional customer experiences and drive predictable revenue. The team partners closely with Sales, Revenue Operations, and Growth leadership to translate strategy into scalable systems that improve pipeline visibility, forecasting accuracy, and sales productivity.

As part of the broader Growth organization, we sit at the intersection of technology and business strategy — responsible for architecting and evolving the platforms that fuel Gusto’s revenue engine. With growing investment in AI and automation, the team plays a critical role in shaping how Gusto uses intelligent systems to identify ideal customers, personalize engagement, and accelerate growth.

Here’s what you’ll do day-to-day:

Own and Evolve: Lead the strategy, architecture, and evolution of Gusto’s GTM business systems — including Salesforce and connected tools — to power how our Sales and Marketing teams engage customers, manage pipeline, and drive revenue growth.
Define the Vision: Establish and execute a multi-year roadmap for GTM systems that aligns with company growth priorities — ensuring scalability, data integrity, and cross-functional alignment across Growth, RevOps, and Engineering.
Partner Cross-Functionally: Collaborate closely with Sales, Revenue Operations, Growth, and Finance leaders to translate business needs into scalable systems and process solutions that improve forecasting accuracy, sales productivity, and customer experience.
Leverage AI and Automation: Integrate AI-driven capabilities into GTM systems — such as lead scoring, forecasting, prioritization, and personalized engagement — to accelerate decision-making and drive smarter, data-informed growth.
Lead and Develop: Manage and mentor a team of Business Systems Analysts, fostering a culture of technical excellence, collaboration, and continuous improvement.
Drive Adoption and Change: Champion new tools and processes across GTM teams, ensuring seamless adoption, strong communication, and measurable business impact.

Here’s what we're looking for:

10+ years of experience leading GTM Business Systems teams in a high-growth environment, with deep expertise in Salesforce architecture, configuration, and administration.
Proven track record of designing, integrating, and scaling Salesforce and related GTM platforms to enable efficient sales execution and predictable revenue growth.
Hands-on technical fluency — comfortable diving into system configuration, automation, and data modeling to diagnose and solve complex problems directly.
Experience leading and developing Business Systems Analysts and cross-functional project teams, fostering a culture of technical excellence, business alignment, and operational rigor.
Strong partnership orientation, with demonstrated success collaborating closely with Sales, RevOps, Growth, and Finance to translate strategy into scalable systems and processes.
Strategic thinker and systems architect, able to balance quick delivery with long-term design principles, aligning technology investments with GTM and company growth objectives.
Proven ability to leverage AI and automation within GTM systems to identify ideal customers, prioritize opportunities, and personalize engagement.
Change leader and communicator, adept at driving adoption across Sales and GTM teams, managing stakeholders, and influencing executives through clarity, trust, and results.

Our cash compensation amount for this role is targeted at $155,000 to $194,000/yr in Denver, $184,000 to $229,000/yr for San Francisco, New York, & Seattle. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

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Job Information

Company:
Gusto
Location:
Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA
Experience Level:
Senior
Source:
Greenhouse
Status:
Active

Activity Score

65 /100

Likely Active (65)

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