Integration Reliability Engineer, Technical Operations, Commerce Systems

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As a platform company powering businesses all over the world, Stripe processes payments, runs marketplaces, and detects fraud, helping entrepreneurs start an internet business from anywhere in the world. Commerce Systems provides a central entry point for Stripe teams to monetize products in global markets. We build platforms and services to define and manage pricing, calculate and collect Stripe’s revenue, and empower Stripe and our users to understand and manage revenue and costs. We work on customer-facing experiences, internal platforms, and data pipelines to empower Accounting, Finance, Strategy, Sales, and Stripe’s Products to drive business value across the entire user and product lifecycle.

Technical Operations roles within Commerce Systems are crucial to Stripe’s success, focused on quickly and accurately implementing and updating monetization strategies for Stripe’s internal products. We bridge products, platforms, and strategy by ensuring smooth collaboration and clear communications. Our team collaborates closely with engineering teams across Stripe and internal stakeholders across pricing strategy, finance, tax, accounting, and sales to guarantee timely delivery of key company goals. This involves operating Stripe’s product introduction function and continuously streamlining and automating processes.

What you’ll do

Responsibilities

• Technical Operations roles are one part coding and one part managing projects. The ideal candidate will have experience in both, but successful candidates may index more highly in one or the other
• Organize and direct complex technical changes as part of product releases and merchant migrations
• Identify and automate inefficient or unnecessary manual processes by making direct code changes or coordinating more complex code changes across Stripe
• Handle inquiries from internal Stripe technical teams with detailed investigation and sometimes code changes
• Design alerting systems using existing tools to detect incidents quickly, tooling to respond to incidents effectively, or preventions to avert them altogether
• Conduct data analysis to understand the impact of pricing changes and surface future product opportunities

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

• 2+ years of full time experience in a technical role
• Knowledge of and experience with financial technologies and ecosystems
• Ability to write high quality code. We work mostly in Java and Ruby. However, languages can be learned: we care much more about your general coding skill than knowledge of a particular language or framework
• Comfort using SQL to navigate Stripe's data and diagnose the scope and urgency of issues
• Comfort with developer tools (e.g. git), and an ability to make well-scoped code changes in Stripe's codebase
• Adaptable and self-starting, demonstrating an ability to tackle complex, undefined problems and develop effective solutions in a self-directed manner
• Great technical problem-solving skills, with an ability to develop a working understanding of a technical system using a variety of methods. These include (but aren't limited to): reading/writing code, reading documentation or partner specifications, running debugging programs, reading logs, asking well-formed questions to domain experts, or digging into the raw data through various interfaces.
• Great communication skills, with an ability to frame messages appropriately for technical and non-technical audiences
• The will to deliver results, with an ability to establish priorities and reliably execute on solutions (often with hard deadlines)
• An instinct to produce work that increases the impact of others, and helps us scale and grow (e.g. documentation, tools)