Staff Product Designer, Tax Credits

Gusto

🔍 Observed

$131K - $161K USD

Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote First seen 3 weeks, 1 day ago Last seen 29 minutes ago Greenhouse

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Job Description

AI Summary

• Lead design for an emerging tax credits product that helps small businesses claim unclaimed tax incentives worth millions annually by simplifying complex compliance processes • Partner cross-functionally with product, engineering, and leadership to define UX vision and strategy while designing end-to-end user experiences for a high-visibility, high-impact initiative • Serve as a Staff-level designer responsible for scaling and evolving the product from early stages, balancing technical, compliance, and service design challenges • Work within Gusto's collaborative 80+ person design team that spans design, research, writing, ops, and front-end development across Denver, San Francisco, and New York offices • Support 400,000+ small businesses using Gusto's payroll, benefits, HR, and financial products, with opportunities to drive significant customer value and business revenue

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About Design at Gusto:

Product Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto.

About the Team:

At Gusto, we're devoted to simplifying the complex world of business operations. As a powerful People Platform, we offer a comprehensive suite of essential products including payroll, benefits, time tracking and more, all designed to streamline processes and empower businesses to thrive. Our commitment to world-class customer experience sets us apart.

Our Tax Credits team at Gusto is bringing to life an 'emerging market' product for our customers. We aim to help guide them through intricate tax credit regulations, unlock financial opportunities and extend the runway for their businesses. The Tax Credits team has ambitious goals to drastically simplify and demystify the complex world of tax credits in order to drive significant customer value and revenue for our business.

About the Opportunity:

As a Staff Product Designer for Tax Credits, you’ll help scale and evolve a product that’s in its early days. Each year, small businesses leave millions of dollars in tax credits unclaimed because the process is confusing, compliance-heavy, and rigorous. At Gusto, we observe a huge opportunity to change that. You’ll be tasked with designing beautiful, intuitive end-to-end experiences that simplify this journey—turning government red tape into something approachable, user-friendly, and stress-free. This work is high-visibility and high-impact, balancing technical, compliance, and service challenges in a space where design can truly unlock customer and business value. If you enjoy turning complex problems into elegant, empowering solutions, we’d love to hear from you.

Here’s what you’ll do day-to-day:

Partner with cross-functional partners to define a long-term UX vision and how it ladders into Gusto’s broader strategy.
Shape product strategy, roadmap, team OKRs, and project priorities through a design lens.
Deepen our insight of customer needs through research, data, and hands-on discovery.
Design and ship both new and iterative experiences that consistently deliver value and raise the craft bar.
Contribute to Gusto’s design community by sharing your skills, perspective, and mentorship.
Champion our design system and platform standards, evolving them through your product work.

Here’s what we're looking for:

8+ years of Product Design experience, with a track record of leading design direction across teams and product areas.
You are proficient in designing simple, intuitive solutions in complex or technical domains—ideally in fintech, platforms, or services.
You partner closely with PM and Eng to shape both roadmaps and system-level decisions, ultimately ensuring better outcomes.
You have a high bar for craft, and stay hands-on to ensure mindful, high-impact solutions reach customers.
You think holistically, designing cohesive customer journeys that span digital products and human support touchpoints.
You thrive in ambiguity, lead through action, and are motivated by seeing real customer impact—not just shaping plans or decks.
You bring robust opinions held loosely, engage in constructive debate, and help teams align quickly.
You care deeply about Gusto’s mission and are enthusiastic about empowering small businesses through world-class financial tools.

Compensation Details

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

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Job Information

Company:
Gusto
Location:
Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote
Work Location:
Remote
Experience Level:
Senior
Source:
Greenhouse
Status:
Active

Activity Score

65 /100

Likely Active (65)

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