IT Manager

Hightouch

🔍 Observed

$160K - $220K USD

Remote (North America) First seen 3 weeks ago Last seen 2 hours, 10 minutes ago Greenhouse

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Job Description

AI Summary

• Own all internal IT operations and end-user experience as Hightouch's first dedicated IT Manager, managing vendor relationships, defining processes, and scaling IT infrastructure for 600+ global employees • Manage IT operations including employee onboarding/offboarding, device lifecycle, access management, endpoint security, and act as primary escalation point for IT issues • Evaluate and own tooling decisions across identity management, endpoint management, and IT automation platforms (Google Workspace, Rippling, MDM tools, etc.) • Partner with Security and Engineering teams to implement SOC 2, ISO, and other compliance controls while balancing risk mitigation with employee productivity • Reports to Head of CDP Engineering with dotted line to Head of People Operations; works with third-party IT vendor for execution while owning outcomes and accountability

About Hightouch

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

About The Role

We’re hiring our first dedicated IT Manager to own and scale our internal IT function as we grow toward 600+ employees globally. This role is accountable for fast and low-friction IT outcomes while helping Hightouch scale and achieve our compliance goals.

Today, we partner with a third-party IT vendor for hands-on execution. This role will own the outcomes, manage vendors, define and evolve our processes, and serve as the internal point of accountability for all things IT as we scale.

This individual will report into our Head of CDP Engineering, with a strong dotted line to our Head of People Operations

What You'll Do

IT Operations & End-User Experience

Own end-to-end IT operations, increasing speed and consistency for onboarding, offboarding, laptop lifecycle, access management, and device security
Ensure reliable, scalable, and auditable IT processes as the company grows
Create a sense of urgency for the resolution of IT issues and act as the primary escalation point when there is friction
Partner with People Ops and Engineering to ensure seamless employee lifecycle support for our global and growing workforce
Partner with Engineering and Security to administer laptop refresh cycles, software provisioning, patching, and endpoint security controls

Vendor & Tooling Management

Own the relationship with our IT vendor(s), including performance management, SLAs, and cost effectiveness
Evaluate when to optimize, replace, or bring capabilities in-house as we scale
Own tooling decisions across identity, endpoint management, and IT automation (e.g., Google Workspace, Rippling, MDM tools)

Security, Compliance & Audit Partnership

Partner closely with Security and Engineering to ensure IT processes support SOC 2 / ISO / future compliance needs
Ensure controls are implemented practically, balancing risk mitigation with employee velocity
Maintain audit-ready evidence for IT-owned controls and workflows
Help evolve guardrails, automation, and policies so audits are predictable — not fire drills

Scaling with Intention

Bring best practices from high-growth environments and apply them thoughtfully
Anticipate what IT needs to look like at 600–1,000 employees
Communicate clearly with technical and non-technical stakeholders
Influence without over-process — knowing when structure is necessary and when flexibility matters

What We're Looking For

Experience owning all IT operations across the business, with meaningful time spent in high-growth startup environments
Experience owning IT outcomes while working with third-party vendors or MSPs
Strong understanding of modern SaaS-based IT environments (Google Workspace, SSO/IdP tools, cloud-first orgs)
Working knowledge of security and compliance concepts (SOC 2, ISO 27001, endpoint security, access controls)
Comfort operating in ambiguity — and turning it into clarity
Strong judgment around balancing controls with speed

Bonus If You Have

Experience with Rippling
Experience supporting globally distributed teams
Prior exposure to audits or compliance programs in fast-moving companies

The salary range for this position is $160,000-$220,000 USD per year which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

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Job Information

Company:
Hightouch
Location:
Remote (North America)
Work Location:
Remote
Experience Level:
Mid
Source:
Greenhouse
Status:
Active

Activity Score

65 /100

Likely Active (65)

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