Senior Manager, Project Management - Card Payments

Senior Manager, Project Management - Card Payments Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

Role Summary: Do you want to play a pivotal role in shaping the future of our Card Inbound Payments platform, ensuring a secure and seamless experience for our customers? Capital One is seeking a highly motivated and experienced Senior Manager to lead project management with a focus on risk mitigation and control implementation. In this role, you will be at the intersection of operations, product, and technology, driving initiatives that enhance our platform's security, compliance, and overall customer experience.

You will lead a team responsible for leading key initiatives, partnering closely with Risk, Product, and Technology teams to design, implement, and maintain robust controls across the Payments ecosystem. This is an opportunity to make a significant impact by fostering a strong risk culture, ensuring regulatory adherence, and contributing to the evolution of our payment solutions. This Senior Manager will lead a team of at least 3 associates and will be pivotal in several key objectives: Lead a team of project managers, providing guidance, mentorship, and fostering a collaborative environment focused on delivering secure and compliant payment solutions.

Partner with Risk Management to identify, assess, and mitigate potential risks within the Card Inbound Payments platform. Collaborate with Product Management and Technology teams to integrate effective controls into the design and development of new and existing payment features. Oversee the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards.

Drive the implementation of preventive controls to minimize risk events and improve operational efficiency. Manage projects related to payment modernization efforts, ensuring seamless transitions, robust control coverage, and minimal customer impact. Ensure projects comply with regulatory requirements and internal policies, maintaining a strong focus on compliance.

Develop and maintain strong relationships with stakeholders across various departments, including Risk, Product, Technology, Operations, Legal, and Compliance. Monitor key performance indicators (KPIs) and project metrics to track progress, identify potential issues, and implement corrective actions. Champion a culture of risk awareness and proactive problem-solving within the team and across stakeholder groups.

Are you the right fit? We are seeking a leader with a strong understanding of payment processing, risk management, and control frameworks. The ideal candidate will possess exceptional project management skills, a collaborative mindset, and the ability to effectively communicate and influence across diverse teams.

A passion for delivering secure, reliable, and customer-centric payment experiences is essential. Ideal Candidate Would Have: Experience in the financial services industry, with a focus on payment operations, risk management, or compliance. A strong understanding of payment processing, including relevant technologies and industry standards.

Experience in designing, implementing, and monitoring controls within a complex operational environment. Demonstrated ability to collaborate effectively with Risk, Product, and Technology teams. Basic Qualifications: Bachelor's Degree or military experience At least 4 years of Project Management experience At least 3 years of experience supporting, partnering or interacting with internal business clients At least 2 years of People Management experience Preferred Qualifications: Master's Degree or MBA 5+ years of Project Management experience 5+ years of experience with project management platforms (JIRA, MS Project, Confluence) 4+ years of experience supporting, partnering or interacting with internal business clients 3+ years of People Management experience Lean, Agile, Six Sigma or Business Process Management At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com .

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities.

Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).