Product Manager, Salesforce Federal Customer Success

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

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Our Public Sector business empowers government agencies to modernize services, strengthen trust, and deliver mission-critical outcomes using the power of the #1 AI CRM. We build secure, scalable, and compliant solutions that create trusted digital experiences — driving efficiency and helping agencies connect with their global customers and constituents in powerful new ways. Salesforce's Digital Enterprise Technology (DET) organization is looking for a Product Manager to lead the vision and strategy for our FedRAMP High compliant, customer-facing Digital Success solution.

This is a high-visibility role where you will help Federal agencies maximize their Salesforce investment through a secure, digital-first support experience — bridging cutting-edge AI capabilities with the rigorous compliance standards of the U.S. Federal Government. Your Impact: Drive Strategy & Roadmap: Own the end-to-end product vision for a compliant Federal Digital Success platform, ensuring it meets the needs of Federal and Public Sector customers.

Navigate Complex Compliance: Lead the charge on delivering capabilities within FedRAMP High, ITAR, IL4/IL5, and NIST frameworks. Collaborate & Influence: Partner with Engineering, Security, Legal, and Federal Success teams to align product decisions with authorization boundaries. Execute with Agility: Define and prioritize the product backlog, translating complex customer needs into actionable epics, user stories, and acceptance criteria.

Champion "Customer Zero": Use our own products to solve complex problems in a regulated context. Drive Compliance: Participate in Authority to Operate (ATO) and audit readiness, managing product-side artifacts and ensuring milestone accountability. Measure Success: Establish and track KPIs to monitor adoption, support deflection, and overall customer mission success.

Required Skills: 5–8 years in Product Management, with 2–3 years in regulated or compliance-driven environments (Federal, Healthcare, or FinServ). Demonstrated experience with customer-facing portals or digital self-service platforms. Working knowledge of FedRAMP, NIST, and/or DoD Impact Levels and how they dictate architecture.

Strong command of Scrum methodologies with hands-on experience owning a backlog from discovery to delivery. Ability to distill technical or regulatory concepts for executive stakeholders and non-technical audiences alike. Preferred Skills: Prior experience with Salesforce Government Cloud (GovCloud) architecture.

Familiarity with Agentforce, Salesforce Help, or Trailhead Academy. Background in UX/UI or human-centered design within a government context. Experience with digital transformation for civilian agencies, the DoD, or the Intelligence Community.

Fluency in the following: Cursor, Claude, Linear, Gemini. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best .

Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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