Director, Solution Engineering

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

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Director, Solution Engineering: CBS General Business Business Unit: Consumer and Business Services (CBS) Segment: Commercial / General Business Focus: Highest AOV Accounts Role Overview The Director of Core Solution Engineering for CBS GB High AOV Accounts is the strategic anchor for Salesforce’s highest-value, most complex commercial relationships. In this role, you won't just manage a team; you will codify the playbook for the "Agentic Enterprise." Leading a team of GB Solution Engineers, you will oversee a curated portfolio of strategic accounts (highest AOV) within the Consumer and Business Services sector. Your mission is to drive transformational, multi-cloud deals, secure C-suite alignment, and ensure that Salesforce’s most significant investments become the gold standard for the agentic enterprise.

Your Mission In this influential role, you will: Architect the Agentic Enterprise: Champion the Agentforce vision, positioning autonomous agents and Data360 as the transformational backbone for CBS customers. Drive Transformational AOV: Lead the strategy for multi-cloud, "big bet" deals that move beyond tactical CRM to enterprise-wide business transformation. Deliver the "Golden Standard": Partner with customers to ensure their deployment strategies lead to measurable, headline-worthy success, making them the blueprint for the rest of the Commercial segment.

Codify the Playbook: Deliver the pre-sales motions, executive engagement models, and technical architectures required to win and grow strategic accounts. Cultivate Talent: Lead and inspire an innovative team of SEs, fostering a culture of technical capability, value storytelling, business acumen, and customer obsession. Key Responsibilities Strategic Account Orchestration & AOV Growth Partner with Sales Leadership to deliver Salesforce’s transformational value proposition to the General Business segment's highest-value accounts.

Own the technical "win" strategy for strategic accounts, moving the needle from technical features to business-outcomes-driven innovation. Collaborate with Sales to create growth plans that align with Salesforce’s strategic vision. Executive Alignment & Engagement Act as a senior technical advisor to C-suite and VP-level stakeholders within strategic accounts, positioning Salesforce as a long-term strategic partner.

Lead high-impact executive briefings, vision workshops, and C-level roadmap discussions to accelerate deal momentum. Deployment Strategy & Customer Success Bridge the gap between "The Sale" and "The Success" by partnering with professional services, partners ecosystem, deployment strategies and customer success to define deployment strategies that ensure rapid time-to-value. Serve as a customer advocate internally, influencing the Salesforce product roadmap based on the unique needs of CBS strategic accounts.

Facilitate customer advisory channels for customer feedback. Operational Leadership & Enablement Playbook Codification: Design and scale organizational programs that enhance the productivity and expertise of the strategic SE team. Resource Allocation: Dynamically manage team resources across the areas to maximize impact on high-AOV opportunities.

Culture Building: Maintain a supportive environment where SEs feel empowered to take risks, innovate with Agentforce, leverage AI-tooling, and grow professionally. Skills and Experience Leadership & Strategy 10+ years of experience in pre-sales leadership, management consulting, or strategic sales roles, with a proven track record of managing high-performing teams. Enterprise experience is highly preferred.

Expertise in managing high-AOV customers and Complex Deal cycles where multi-stakeholder alignment is critical. Technical & Transformation Acumen Agentic Mindset: Deep understanding of the Salesforce portfolio, the platform architecture, and specifically how Agentforce and D360 integrate into enterprise architectures. Thought Leadership: Proficiency in transformation methodologies to solve complex business challenges through Salesforce stack.

IT Architecture: Strong ability to lead deep technical conversations with Heads of Technology & Architecture while translating those concepts into business value for CEOs and C-suite. Personal Attributes The "Architect of Success": An agile forward-thinking mindset focused on execution and delivering measurable outcomes for the customer. Exceptional Communicator: Excellent presentation skills with the ability to command a room of C-level executives.

Operational Excellence: Strong analytical and negotiation skills, with a focus on hitting revenue targets while maintaining team health. Your Impact In this role, you are the face of Salesforce’s most ambitious commercial bets. By delivering the strategic Playbook , you will not only drive record-breaking revenue but also define how the world’s leading service and consumer businesses operate in the era of AI.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $196,700 - $263,060 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $216,370 - $289,380 per year.

Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.