Manager, Process Management - US Card Fraud

Manager, Process Management - US Card Fraud We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. Being detail oriented along with the ability to connect dots among all the different teams/systems is key to success in this position.

This is an excellent opportunity to continue your career in the field of Process Management. Must work with a team, as well as internal customers, downstream partners and third party vendors to understand and shape strategic intent and value to meet the business' key needs while considering operational capabilities, constraints and customer experience. A Process Manager for US Card Fraud’s Ecosystem Partnerships sets and executes COF external engagement strategy with ecosystem thought leaders and the broader ecosystem.

Works with internal product owner, business analyst and intent owners, to clearly understand Capital One’s priorities, to better influence external partners and industry governing bodies. Maintain current knowledge of payments industry trends and proactively identify implications for COF Fraud partnerships, and collaboration strategy. Collect, coordinate, and elevate industry insights on Fraud / Payments for internal stakeholder partners (e.g.

Consumer Identity, Emerging Payments, Ventures, Card Data, Global Enterprise Affairs). Ensure Ecosystem Partnerships’ strategy and execution are supported by accurate, timely data. Devise strategies that maximize collaboration, networking, and education; ensuring programs and engagement opportunities strengthen Capital One’s position as a leader in consumer protection.

General Responsibilities: Partner with product owner, business analyst and intent owners, to clearly understand Capital One’s priorities Maintain current knowledge of payments industry trends and proactively identify implications for COF Fraud partnerships, and collaboration strategy Serve as fraud/payments subject matter expert to outside resources Monitors the progression of findings against relevance to other Capital One teams Easily adaptable in a fast paced environment, by being able to navigate between internal context sharing and strategic external engagements Continually look for ways to streamline and improve overall process Stay abreast of vendor product capabilities, changes and launches across enterprise Fraud teams Develop / Maintain monthly industry benchmark dashboards and reporting Basic Qualifications: Bachelor’s Degree or military experience At least 4 years of experience in Process Management, Project Management, Relationship Management or Risk Management A least 2 years of experience collaborating with partners in the Payments Fraud Industry Preferred Qualifications: Master’s Degree 4+ years of experience in Process Management, Project Management, Relationship Management or Risk Management 1+ year of experience in Microsoft Office or G Suite PMP, Lean, Agile or Six Sigma certification Strong communication and collaboration skills At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $134,400 - $153,300 for Manager, Process Management Richmond, VA: $122,100 - $139,400 for Manager, Process Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website .

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).