OSP Sales Strategy & Operations Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Sales Strategy & Operations team partners directly with the Global Outsourcing Service Provider leadership team as a trusted advisor, focused on strategic planning, program optimisation and business operational support. You will collaborate with many cross-functional teams such as Sales, Finance, Legal, Marketing, Business Practices, Operations, and others. This is a high-impact role, with constantly evolving priorities and demands.

You will think strategically, arrive at a focused execution plan, and lead the plan to fruition. Examples of projects can range from the very strategic to the very operational and focus on some of the many areas, such as Go-To-Market planning, OSP policy & programs, territory alignment, data quality & analysis, market segmentation, pipeline, and business performance review. We’re looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively.

This role is part of the Global Consulting Partners and Partner Sales organization, reporting into the Global OSP Sales Strategy, Operations & Solution Senior Director. Impact: Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual strategy planning cycle. This includes account creation, resource allocation, territory assignment, compensation, quota setting, etc.

Define key performance metrics and targets, build reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to leadership. Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, partner engagement, white space, etc.) Drive forecast management excellence to ensure sustained, predictable growth across all business units, coordinate weekly forecast calls to track status of sales pursuits. Create executive-level presentations for both local and global leadership reviews; organise quarterly business reviews.

Assist in troubleshooting and resolve operational issues as they arise; propose and drive changes to systems and processes to fix root causes with the relevant teams. Minimum Qualifications: Relevant professional experience, ideally in consulting or sales strategy/business operations roles Experience with quantitative analysis and financial modeling Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g.

extracurricular leadership roles, volunteer roles, work experience, etc.) Experience with R, Python, SQL, Tableau (or similar analytical packages) a plus Preferred Qualifications: Ability to translate complex information into easily consumable insights Self-starter and high degree of motivation to go above and beyond the task at hand Excellent communications and presentation skills *LI-Y Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process.

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