Incident Management Engineer

Palantir

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London, United Kingdom First seen 1 day, 17 hours ago Last seen 4 hours, 28 minutes ago Lever

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Job Description

AI Summary

• Leads incident response and resolution for Palantir's critical systems, serving as first responder to triage, troubleshoot, and coordinate fixes for outages affecting customers. • Requires a technical background in Computer Science, Engineering, or Information Systems with strong problem-solving skills and ability to work independently in high-pressure situations. • Develops deep knowledge of Palantir's products and infrastructure while collaborating across customer-facing, product, and engineering teams to prevent future issues. • Participates in 24/7 on-call rotation for mission-critical incidents and invests in automation, tooling, and process improvements to reduce operational overhead. • Values scripting, automation, and data analysis experience; requires willingness to travel to other Palantir locations as needed.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products.

IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue. You’ll be a member of a centralized team responsible for managing the most critical outages.

You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it. Whatever the issue is, you are ensuring it gets resolved at a high bar as quickly and seamlessly as possible.

Core Responsibilities Develop a deep understanding of Palantir’s product and delivery ecosystem. Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers. Diagnose, resolve, and prevent issues encountered in the field.

Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation. Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact. What We Value Excellent problem solving skills.

Comfort working in a fast paced environment. Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team. Experience with scripting, automation, or data analysis a plus.

What We Require Background in Computer Science, Engineering, Information Systems, or other technical field. Willingness and interest to travel to other Palantir locations as needed.

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Job Information

Company:
Palantir
Location:
London, United Kingdom
Job Type:
Full-Time
Experience Level:
Mid
Source:
Lever
Status:
Active

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73 /100

Likely Active (73)

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