Senior Director, Provider Experience

Oscar Health

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Dallas, Texas, United States First seen 1 day, 3 hours ago Last seen 2 hours, 11 minutes ago Greenhouse

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Job Description

AI Summary

• Lead strategy and execution for provider experience initiatives at Oscar Health, serving as the internal advocate and voice for providers while developing frameworks to measure their experience and satisfaction • Requires 15+ years healthcare experience (10+ in consulting or strategic healthcare roles) with 7+ years influencing at executive level and 5+ years defining/deploying company-wide strategies • Manage cross-functional collaboration across Oscar to identify opportunities, execute high-visibility projects, and drive organizational alignment around provider experience vision • Remote position based in Dallas, Texas with competitive compensation of $196,732-$258,211 annually, plus equity, bonuses, unlimited vacation, and benefits • Build and lead a dedicated team while staying current on healthcare market trends, regulatory changes, and competitor models to inform strategic decisions

Hi, we're Oscar. We're hiring a Senior Director to join our Provider Experience team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross-functional initiatives. This high-performing leader is a curious and analytical doer, and will work in a fast-paced environment to influence key partners to deliver impactful outcomes.

Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $196,732- $258,211 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

Responsibilities:

Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
Be the voice of and advocate for the provider experience internally and externally.
Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
Effectively communicate goals and findings and drive organizational change management.
Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
Leverage data to drive insights, root cause analysis and ROI assessments.
Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
Compliance with all applicable laws and regulations
Other duties as assigned

Requirements:

A bachelor's degree or commensurate 4 years of experience
15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry
7+ years experience collaborating and influencing at the executive level
5+ years experience defining and deploying strategies for organizations at the company level

Bonus points:

Master's degree from top-tier program in business, health administration, or related field

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

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Job Information

Company:
Oscar Health
Location:
Dallas, Texas, United States
Job Type:
Internship
Work Location:
Remote
Experience Level:
Executive
Source:
Greenhouse
Status:
Active

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