Provider Operations Associate, Virtual Care

Hi, we're Oscar. We're hiring a Provider Operations Associate to join our Virtual Care team. 

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Associate, Provider Operations acts as the operational engine for Oscar Medical Group, bridging the gap between clinical staffing needs and corporate administrative functions. This is a business management role focused on the day-to-day people operations of our provider workforce. You will be responsible for the integrity of our people-data ecosystem—managing the intersection of payroll, HR systems, and clinical operations to ensure the business scales efficiently. Additionally, you will be analyzing data to improve workflows, ensure multi-state compliance, and serve as a strategic operational partner to OMG leadership.

You will report into the Director, Clinical Operations.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $87,768- $131,652 annually. You are also eligible for employee benefits, 18 PTO days annually in addition to sick time, 9 paid holidays and 4 personal holidays days per year. You may also participate in Oscar's and 401K plan with 2% corporate matching and immediate vesting!

Primary Duties and Responsibilities

• Serve as the primary operational link between OMG Clinical Leadership, HR, Finance, and Payroll to ensure provider-related business needs are met.

• Identify and implement process improvements across day-to-day people operations and administrative workstreams to reduce manual work and increase data accuracy for a multi-state clinical workforce.

• Analyze payroll and operational data to identify trends, reconcile discrepancies, and provide insights that influence budget and headcount planning.

• Manage the end-to-end integration of providers into HR and Payroll systems, ensuring that operational data flows seamlessly between platforms.

• Partner with HR Business Partners and Clinical Leads to triage and resolve complex operational inquiries, serving as a subject matter expert on OMG-specific pay structures.

• Ensure all provider operations maintain compliance with federal, state, and local regulations in a complex, multi-state healthcare environment.

• Compliance with all applicable laws and regulations 

• Other duties as assigned 

Required Experience and Education

• 3+ years of experience in payroll, HR operations, or related business operations role

• 2+ years of experience in Excel and/or Google Sheets

• 2+ years of experience developing and running analytics on operational data

• 2+ years of experience supporting end to end payroll processing (Justworks, Workday etc)

• 2+ years of experience working in multistate payroll environments

Preferred Experience and Education

• 3+ years of operations experience

• Experience working with provider and facility data

• Payroll experience

• Background in health insurance

• 2+ years of experience in Excel and/or Google Sheets

• 2+ years of experience developing and running analytics on operational data

• 2+ years of experience supporting end to end payroll processing (Justworks, Workday etc)

• 2+ years of experience working in multistate payroll environments

Preferred Experience and Education

• 3+ years of operations experience

• Experience working with provider and facility data

• Background in health insurance