Site Reliability Operations Analyst - US Government

Palantir

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New York, NY First seen 1 day, 17 hours ago Last seen 5 hours, 16 minutes ago Lever

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Job Description

AI Summary

• Serve as operations backbone for Palantir deployments, managing projects, optimizing processes, and removing obstacles so engineers can focus on technical work • Required to have 3+ years of project/program management experience, active US Security clearance (or eligibility to obtain one), and willingness to travel 25-75% • Responsibilities include supporting customer deployments, responding to critical issues, implementing process improvements, and maintaining detailed project metrics and records • Role demands strong judgment under pressure, collaborative problem-solving skills, meticulous attention to detail, and proven ability to build effective customer relationships • Position involves varied work across different projects and customers, requiring flexibility to shift between on-site deployments, pilot projects, and internal leadership support

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Site Reliability Operations Analyst you are the engine behind Palantir deployments.

You are responsible for crafting, implementing and executing processes to streamline workflows and reduce friction. You track and stabilize projects, remove roadblocks, and anticipate customer needs to free up our engineers to focus their time and attention on the technical problems they are best equipped to solve. This position requires a combination of project management, process optimization, and execution skills.

You are a person who loves fixing problems and always embraces the best idea, even when it is not your own. Core Responsibilities Work on many different types of problems and challenges. You might be supporting a deployment at a large customer one day, and jetting off to help out with a new pilot project the next.

Be the first responders when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it, and only ask for help when we’ve exhausted all that we can possibly do. Craft and implement process to reduce friction and enable all team members to spend their time on what they do best.

Think creatively, work collaboratively, and go above and beyond to get the job done. What We Value Extraordinary judgment and composure in high-pressure situations A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping our customers informed Proven track record of developing effective and collaborative relationships with customers Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives What We Require Active US Security clearance or eligibility and willingness to obtain a US Security clearance Ability to travel 25-75%, varies by location and team 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment

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Job Information

Company:
Palantir
Location:
New York, NY
Job Type:
Full-Time
Experience Level:
Mid
Source:
Lever
Status:
Active

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76 /100

Likely Active (76)

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